Without Silia
- 3 to 5 day resolution
- No number, no trace
- HR handles everything
Employee HR Self-Service Desk
Part of the PEO / HR
Resolves time-off, balance, policy and payroll questions over WhatsApp, opens the request with a tracking number and routes it on to the right supervisor.
PEO / HR
The context
HR answers the same question twenty times a week
HR fields twenty to sixty employee requests a week about vacation, leave, balances and payroll. They run over personal WhatsApp, email or phone, with no traceability. The specialist spends more than half the day answering questions that already have an answer on file.
The solution
A single channel that resolves and keeps a record
The employee writes on WhatsApp or portal and the agent classifies the request into five categories. It answers policies and balances from the knowledge base with no ticket. For vacation it opens the request with a tracking number and routes it to the supervisor.
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Key capabilities
What the agent does in your operation.
Intent classification
It classifies each request into vacation, balance, payroll, policy or other and confirms the category so the right flow runs.
Balances and policies
It answers the day balance from the monthly file and policy questions from the knowledge base, with no ticket and no load on HR.
Tracked requests
It guides vacation or leave forms, opens the request with a tracking number and routes it to the supervisor, who approves in one tap.
Follow-up and reminders
It returns the status of any request by its number and, if the supervisor is silent for forty-eight hours, reminds and escalates.
With Silia
- Under 24h resolution
- Every case tracked
- 60% resolved without HR
System
System integrations
Silia connects live to the systems your business runs on: it updates records, triggers workflows and confirms actions.
FAQs
Still have questions?
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Tell us what you're working on. We'll find a time to show you how Silia can help.
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