Without Silia
- No plan self-service
- 1 in 4 never completes
- Specialist answers all
Employee Benefits Navigator
Part of the PEO / HR
Guides the employee through open enrollment on WhatsApp: presents the plans, compares them in plain language, captures dependents and links the portal.
PEO / HR
The context
Open enrollment floods the PEO with calls every year
Open enrollment is the PEO's most expensive period. The team fields dozens of calls with the same questions on plans and coverage. With no self-service, a specialist answers each one by hand. One in four eligible employees fails to complete enrollment before the deadline.
The solution
Benefits self-service during the open enrollment
The agent opens the period and notifies every eligible employee. It presents the plans for their profile, compares them in plain language and answers coverage from the plan base. It captures dependents, generates the portal link and reminds pending steps until close.
Ask me anything
Key capabilities
What the agent does in your operation.
Opening notice
When the period opens, the agent notifies every eligible employee with the dates and start instructions, with no specialist by hand.
Plan comparison
It presents the plans for the employee profile and compares premium, deductible, copay and network in plain language, with no jargon.
Coverage answers
It answers whether a doctor is in network, whether a treatment is covered or how much is reimbursed from the plan base, and escalates gaps.
Portal link
It captures dependents, generates the direct enrollment portal link with the chosen plan and reminds pending steps until the closing day.
With Silia
- 70% resolves itself
- 92% complete on time
- Fewer calls to the PEO
System
System integrations
Silia connects live to the systems your business runs on: it updates records, triggers workflows and confirms actions.
FAQs
Still have questions?
Every operation is different. Let's talk about yours.
Tell us what you're working on. We'll find a time to show you how Silia can help.
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