The same agent that runs your operation, now with a phone line. Same intelligence, same integrations, same governance.
Silia answers instantly with ultra-low latency and delivers responses designed for the phone: clear, structured and easy to follow. No IVR menus, no hold music, no waiting.
Silia adapts to how callers really speak, handling interruptions, topic shifts and changes in tone, and responds in a voice that feels conversational and human.
The agent takes action while the conversation is still happening: it updates records, opens cases, confirms payments and closes tickets without putting the caller on hold.
“Silia Voice reduced call-center volume by 60% — and our clients tell us they can’t even tell they’re talking to an AI agent.”
Silia connects to your systems to access data, take action in real time and resolve complex queries with consistent quality, handling thousands of concurrent calls without adding headcount.
Silia connects to your CRM, ERP, ticketing and billing systems to retrieve information and execute actions in real time, with fast and accurate resolution at any volume.
Silia follows your defined workflows, from confirming details and validating documents to processing sensitive steps, with the governance rules your business requires.
Custom Voice Cloning
With written authorization, Silia can clone any voice and apply it to your agent, so your brand sounds the same on every call.
Natural voices that sound like your brand
Choose from professionally designed voice personas, customize greetings and phrasing, and tailor how Silia sounds for different audiences or service tiers. Silia delivers the right voice and tone on every call, across one brand or many.
Define how your agent behaves on every call
Set clear policies and guidance, from tone and language to the specific topics that should escalate directly to your human team. Silia follows these instructions precisely, ensuring consistent, on-brand operations at any scale.
Make it sound exactly like you want
With the appropriate authorization, Silia can clone a voice and apply it to your agent for a fully personalized brand presence. Available as an add-on on select plans.
Voice connects to the same systems your agent already uses. The channel activates on top of what's already in production, with no new infrastructure to build.
Silia Voice works with your existing telephony setup. Get started with call forwarding, or go deeper with SIP trunk integration for full control, without downtime or disruption.
Silia connects live to the systems your business runs on: it updates records, triggers workflows and confirms actions.
Everything you need to know about Silia Voice
Your agents are already live. Adding voice is one conversation away.
